Privacy Policy

We take your privacy seriously. This notice describes how Grovecrystallodge gathers, uses and protects personal data belonging to guests and visitors of this website.

Last updated: 2026-07-20 · Effective immediately.

1. Who we are

Grovecrystallodge ("we", "us", "our") runs the site at https://grovecrystallodge.website/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy questions please write to [email protected].

2. Information we collect

We gather the following kinds of information:

• Booking information: name, address, contact details, payment data, stay dates, dietary and accessibility preferences.
• Correspondence: messages you send through our website, email or telephone.
• Site activity: IP address, browser, device, referring page, pages visited, timestamps, anonymised analytics events.
• Cookies and related tools: see Section 6 below.

3. How we use information

Personal data is handled only to deliver and refine our services, including:

• Handling reservations and payments, and delivering the services you book with us.
• Keeping you informed about your stay, issuing confirmations and answering enquiries.
• Meeting legal duties (tax records, anti-money-laundering, gaming licence requirements).
• Refining our website and services via aggregated, privacy-respecting analytics.
• Sending marketing messages only where you have given clear consent; you may unsubscribe at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and the United Kingdom we rely on the following legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in operating a secure, well-run website.

5. Sharing of personal data

We never sell personal data. It is shared solely with: trusted providers acting for us (payment processors, booking systems, IT hosting) under written contracts; public authorities when the law requires it; and successors if the business is reorganised.

6. Cookies

This site relies on strictly necessary cookies to operate. Optional analytics and marketing cookies are placed only after you consent via our cookie banner. Consent can be withdrawn at any time by clearing browser storage for this site.

7. Data retention

We keep reservation and accounting records for the period required by tax and gaming-licence law (typically 10 years). Marketing data is held only while your consent remains valid. Server logs are removed within 30 days.

8. Your rights

Subject to local law, you may access, correct, erase, restrict or object to processing of your personal data, and you may request data portability. To exercise any of these rights please contact [email protected]. You may also lodge a complaint with your local data protection authority.

9. International transfers

When personal data leaves the European Economic Area, we maintain an adequate level of protection through Standard Contractual Clauses or equivalent safeguards.

10. Children

Our website is meant for adults aged 18 and over. We do not knowingly collect personal data of children under 16. If you think such data has been submitted, contact us so we can remove it.

11. Changes to this policy

We may revise this policy periodically. The "Last updated" date at the top of this page shows the current version. Significant changes will be announced on this website.